The OneIT Planning and Project Management Office (PPMO) Business Process Improvement team is dedicated to enhancing operational efficiency across UNC Charlotte, focusing on process improvement. Our skilled business process analysts conduct comprehensive cross-divisional process assessments and provide actionable improvement recommendations. We aim to streamline workflows, reduce redundancies, improve service delivery, and foster a culture of continuous improvement.
We are excited to announce the launch of this new service as part of a two-year pilot program. This initiative will allow us to build and refine processes and procedures collaboratively. Throughout this period, leaders from participating divisions will play a vital role in identifying and prioritizing essential process improvements.
What We Do
Process Assessment
Our business process analysts will thoroughly evaluate current processes, focusing on workflow, resource allocation, and technology usage.
Improvement Recommendations
Based on the assessment, we provide detailed recommendations that can include process redesign, automation opportunities, and best practices for implementation.
Collaboration
We work closely with stakeholders from various divisions to ensure that the proposed solutions align with each area’s unique needs and goals.
Process Analysis
Identify Opportunities
Assess current processes for inefficiencies.
Gather feedback from stakeholders to pinpoint issues.
Analyze and Design
Map out the existing process and identify root causes of problems.
Develop and evaluate potential solutions and improvements.
Review and Optimize
Evaluate the impact of changes on process performance and outcomes.
Adjust and refine the process based on feedback and performance metrics.
Implement Changes
Execute the chosen improvements.
Monitor the implementation to address any issues promptly.
Pilot Summary
During this pilot, OneIT is partnering with Academic Affairs and Business Affairs as we develop our tools, processes, and methodologies. Our focus will be two-fold. We aim to improve workflows and processes for our university partners while refining our working processes through lessons learned and continuous feedback.
This pilot program will help us tailor our approach to meet the unique needs of each division and ensure the effectiveness of our process improvement initiatives across the University.
Requesting a Process Assessment
Eligibility
The service is available to all divisions participating in the two-year pilot program. If you don’t see your division listed, please contact us at OneIT-PPMO-Group@charlotte.edu to express interest in this service.
How to Request
If you need a business process analysis, please contact your OneIT Executive Director and provide relevant information for their review.
