- August 8, 2023: *Early Adopter Migration Phase 1
- September 13, 2023: *Early Adopter Migration Phase 2
- October 6, 2023 (extended deadline): Desk phone request due; International calling request due
- October 13, 2023: Multi-line user form due; Financial Manager/ Business Coordinator review due
- October 20-31, 2023: Physical desk phone requests reviewed by divisions
- October 25, 2023: *Early Adopter Migration Phase 3
- December 15, 2023: Recommended deadline to download voicemails
- December 19, 2023: Migration for the majority of the Campus Community
- December ’23 – January ’24: Physical Desk Phone Collection (location list)
- **March 13, 2024 (this is a date change): Advisor, Fax lines, Analog phones, and final migration of remaining lines
* Learn more about early adopter phases
**This date was changed as of 02/29/24 due to vendor problems. The original date was 03/4/24.
Project 525: Zoom Phone System Replacement
Timeline
FAQ's
The UNC Charlotte Zoom domain is charlotte-edu.zoom.us
- How do I download the Zoom desktop client to my computer?
- How do I download the Zoom app on my mobile device
- What do I need to do for the initial setup for my Zoom Phone?
- Where can I access training materials for Zoom Phone?
- How do I request a University phone number?
- Why is the University changing to Zoom Phones?
- Will my phone number change?
- What headset is recommended for use with the Zoom Phone app on my computer?
For a complete list of all Zoom Phone FAQs, please visit this page.
Town Halls & Training
- Town Hall Dates
- The Town Halls are now complete and were held on October 19 and 24. Here is the slide deck and a web recording of the session.
- Training
- If you have any specific questions, please contact the OneIT Service Desk.
Announcements
- OneIT Article (March 12, 2024)
- OneIT Article (updated on February 29, 2024)
- OneIT Article (November 29, 2023)
- Targeted Email (October 3, 2023): Sent to Financial Managers/ Business Coordinators to review phone information
- A reminder was sent on 10/12.
- Niner Insider (September 27, 2023): Physical Desk Phone Reminder
- Niner Insider (September 21, 2023): Physical Desk Phone Reminder
- OneIT Article (September 1, 2023)
- OneIT Article (May 23, 2023)
Forms
- Request to keep a physical desk phone was due Friday, October 6, 2023. This form was CLOSED on October 16. New requests can be submitted after the migration on December 19.
- Request International callingwas due Friday, October 6, 2023. This form was CLOSED on October 16. New requests can be submitted after the migration on December 19.
- Targeted emails were sent on 9/7, 9/20, and 9/27
- Request for multi-linewas due Friday, October 13, 2023. This form was CLOSED on October 16. New requests can be submitted after the migration on December 19.
- Targeted emails were sent on 10/3 and 10/12.
Contact Us
If you have any questions or concerns, please contact the OneIT Service Desk.