Project 525: Zoom Phone System Replacement

The Office of OneIT is excited to announce that we will switch from Cisco phones to Zoom Phone on December 19, 2023. This change supports our new way of working while improving communication and collaboration across campus. Zoom phones will provide many advantages over our current system, including Ease of use, Enhanced features, Seamless integration, Flexibility, Disaster Recovery / Business Continuity, and so much more!


timeline

  • August 8, 2023: *Early Adopter Migration Phase 1
  • September 13, 2023: *Early Adopter Migration Phase 2
  • October 6, 2023 (extended deadline): Desk phone request due; International calling request due
  • October 13, 2023: Multi-line user form due; Financial Manager/ Business Coordinator review due
  • October 20-31, 2023: Physical desk phone requests reviewed by divisions
  • October 25, 2023: *Early Adopter Migration Phase 3
  • December 15, 2023: Recommended deadline to download voicemails
  • December 19, 2023: Migration for the majority of the Campus Community
  • December ’23 – January ’24: Physical Desk Phone Collection (location list)
  • February 24: Advisor, Fax lines, Analog phones, and final¬†migration of remaining lines

    * Learn more about early adopter phases


TOwn Halls & Training

Town Hall Dates

The Town Halls are now complete and were held on October 19 and 24. Here is the slide deck and a web recording of the session.

Training Dates
(visit the OneIT Training calendar to register for one of the following dates )

  • Wednesday, December 13, 2023; 9:00 a.m.
  • Thursday, December 14, 2023; 1:00 p.m.
  • Tuesday, December 19, 2023; 1:00 p.m.
  • Wednesday, December 20, 2023; 9:00 a.m.
  • Thursday, December 21, 2023; 1:00 p.m.
  • Wednesday, January 3, 2024; 9:00 a.m.
  • Thursday, January 4, 2024; 1:00 p.m.
  • Monday, January 8, 2024; 9:00 a.m.
  • Wednesday, January 10, 2024; 2:00 p.m.
  • Tuesday, January 16, 2024; 10:00 a.m.
  • Thursday, January, 18, 2024; 2:00 p.m.
  • Monday, January 22, 2024; 9:00 a.m.
  • Thursday, February 1, 2024; 9:00 a.m.
  • Tuesday, February 6, 2024; 9:00 a.m.
  • Monday, February 12, 2024; 9:00 a.m.

Early Adopters only: You will receive your training dates directly via email.



FORMs

  • Request to keep a physical desk phone was due Friday, October 6, 2023. This form was CLOSED on October 16. New requests can be submitted after the migration on December 19.
    • Additional Niner Insider reminders were sent the week of 9/18 and 9/25.
  • Request International calling was due Friday, October 6, 2023. This form was CLOSED on October 16. New requests can be submitted after the migration on December 19.
    • Targeted emails were sent on 9/7, 9/20, and 9/27
  • Request for multi-line was due Friday, October 13, 2023. This form was CLOSED on October 16. New requests can be submitted after the migration on December 19.
    • Targeted emails were sent on 10/3 and 10/12.

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