Project 525: Zoom Phone System Replacement
The Office of OneIT is excited to announce that we will switch from Cisco phones to Zoom Phone on December 19, 2023. This change supports our new way of working while improving communication and collaboration across campus. Zoom phones will provide many advantages over our current system, including Ease of use, Enhanced features, Seamless integration, Flexibility, Disaster Recovery / Business Continuity, and so much more!
timeline
- August 8, 2023: *Early Adopter Migration Phase 1
- September 13, 2023: *Early Adopter Migration Phase 2
- September 29, 2023: Desk phone request due; International calling request due
- October 2023: Physical desk phone requests reviewed by divisions
- October 25, 2023: *Early Adopter Migration Phase 3
- December 15, 2023: Recommended deadline to download voicemails
- December 19, 2023: Migration for the majority of the Campus Community
- January 2024: Physical Desk Phone Collection
- February 2024: Advisor, Analog Phone, and final migration of remaining lines
* Learn more about early adopter phases
TOwn Halls & Training
- Town Hall Dates (registration is required):
- October 19, 2023, from 3:00 p.m. to 3:45 p.m.; register here
- October 24, 2023, from 11:00 a.m. to 11:45 a.m.; register here
- Training Dates
- The Office of OneIT is working with the Zoom Phone team to confirm dates in December and January; More information is forthcoming.
- Early Adopters only: You will receive your training dates directly via email.
FORMs
Please note that the following forms are due by September 29, 2023:
- Request International calling
- Targeted emails and reminders will and have been sent to those with previous international calling access.
- Request to keep a physical desk phone
- Additional Niner Insider reminders will be sent the week of 9/18 and 9/25.
FAQs
| The UNC Charlotte Zoom domain is charlotte-edu.zoom.us |
| Pre-Migration FAQs How do I download my Cisco voicemails to avoid losing them after the migration? (12/15/23 is the recommended deadline to download voicemails) How do I download the Zoom desktop client to my computer? How do I download the Zoom app on my mobile device? |
- What do I need to do for the initial setup for my Zoom Phone?
- Where can I access training materials for Zoom Phone?
- How do I request a University phone number?
- Why is the University changing to Zoom Phones?
- Will my phone number change?
- What headset is recommended for use with the Zoom Phone app on my computer?
For a complete list of all Zoom Phone FAQs, please visit this site.
contact us
- If you have any questions or want to talk to the OneIT Zoom Phone team, contact us at zoom-phone-group@charlotte.edu.